Return & Refund Policy

 

We want you to have a smooth and worry-free shopping experience with Packtu.
If anything goes wrong with your order, we’re here to help.

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30-Day Return Guarantee

30 days od dne doručení vaší objednávky.
No matter the reason — change of mind, the item didn’t meet expectations, or you simply don’t want it anymore — you’re covered.

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Eligibility for Returns

To qualify for a return:

• The request must be submitted within 30 days of receiving the product.

• The item should be in its original or reasonably good condition.

• A proof of purchase (order number, email used at checkout) is required.

Pokud jste zboží použili jen lehce (např. jste si ho vyzkoušeli nebo otestovali), toto neodpovídá
We want customers to feel comfortable testing the product.

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How to Start a Return

support@packtu.com “Return Request”.

Include:

• Your full name

• Order number

• Reason for return (optional, but helps us improve)

48 hodin

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Free Return Shipping (EU Only)

Veškeré náklady na zpětnou dopravu v rámci Evropské unie jsou covered by us.
Once your return request is approved, you will receive return instructions and a prepaid return solution where applicable.

You will never be asked to pay any additional fees for initiating a return.

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Refunds

original payment method.

Refund processing times:

• 3–5 pracovních dnů na schválení

• 5–7 business days for funds to appear, depending on your bank

You will receive a confirmation email as soon as your refund is issued.

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Damaged, Faulty, or Incorrect Items

7 dní

Please include:

• Photos/videos of the issue

• Číslo objednávky

• A short description of the problem

a replacement or a full refund
ne

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Exchanges

support@packtu.com
Provedeme vás celým procesem a zajistíme výměnu v rámci stejné 30denní záruky.

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Non-Returnable Situations

We cannot offer refunds in the following cases:

• The return request was submitted after the 30-day window

• The product was intentionally damaged or destroyed

• The wrong address was provided at checkout, causing a failed delivery

Tyto situace se řídí standardními pravidly EU na ochranu spotřebitele.

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Questions? We’re Here for You

For any questions about returns, refunds, or order issues, please contact our support team:
📧 support@packtu.com

We aim to make every customer fully satisfied with their experience at Packtu.