Refund policy

Return & Refund Policy

 

We want you to have a smooth and worry-free shopping experience with Packtu.
If anything goes wrong with your order, we’re here to help.

30-Day Return Guarantee

You can request a return within 30 days from the day your order is delivered.
No matter the reason — change of mind, the item didn’t meet expectations, or you simply don’t want it anymore — you’re covered.

Eligibility for Returns

To qualify for a return:

  • The request must be submitted within 30 days of receiving the product.

  • The item should be in its original or reasonably good condition.

  • A proof of purchase (order number, email used at checkout) is required.

If you have used the item lightly (e.g., tried it on or tested it), this does not disqualify your return.
We want customers to feel comfortable testing the product.

How to Start a Return

To initiate a return, please email us at support@packtu.com with the subject line “Return Request”.

Include:

  • Your full name

  • Order number

  • Reason for return (optional, but helps us improve)

Our support team will respond within 48 hours with next steps.

Free Return Shipping (EU Only)

All return shipping costs within the European Union are covered by us.
Once your return request is approved, you will receive return instructions and a prepaid return solution where applicable.

You will never be asked to pay any additional fees for initiating a return.

Refunds

After your return is approved and processed, your refund will be issued to the original payment method.

Refund processing times:

  • 3–5 business days for approval

  • 5–7 business days for funds to appear, depending on your bank

You will receive a confirmation email as soon as your refund is issued.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery.

Please include:

  • Photos/videos of the issue

  • Order number

  • A short description of the problem

You will receive a replacement or a full refund — whichever you prefer.
In such cases, you do not need to worry about any return costs.

Exchanges

If you wish to exchange your item for another model or color (when available), simply contact us at support@packtu.com 
We will guide you through the process and arrange the exchange under the same 30-day guarantee.

Non-Returnable Situations

We cannot offer refunds in the following cases:

  • The return request was submitted after the 30-day window

  • The product was intentionally damaged or destroyed

  • The wrong address was provided at checkout, causing a failed delivery

These situations follow standard EU consumer protection rules.

Questions? We’re Here for You

For any questions about returns, refunds, or order issues, please contact our support team:
📧 support@packtu.com

We aim to make every customer fully satisfied with their experience at Packtu.