Shipping policy

Shipping Policy

 

Thank you for shopping with Packtu.
Below you will find all relevant information about shipping, delivery times, and order processing.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
You will receive a confirmation email once your order has been shipped.

During peak seasons, processing times may take slightly longer.
We appreciate your patience and understanding.

Shipping Times

We ship to all countries within the European Union.

Estimated delivery times:

  • Standard Shipping (EU): 5–15 business days

  • Remote or island regions: up to 20 business days

Please note that these are estimated delivery windows and may vary due to customs, holidays, or carrier delays.

Shipping Costs

Free shipping to all EU countries is available.

Shipping costs are calculated at checkout based on your location and shipping method.
We aim to keep shipping fees as low and transparent as possible.

In some cases, free shipping promotions may apply and will be clearly displayed at checkout.

Tracking Information

Once your order is shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update in the carrier’s system.

If tracking information does not update within a reasonable time, contact us at support@packtu.com and we will assist you.

Incorrect Address or Delivery Issues

Please ensure all shipping details are correct at checkout.
Packtu is not responsible for:

  • failed deliveries due to incorrect or incomplete addresses

  • delivery delays caused by carriers

  • unclaimed packages returned to sender

If a package is returned to us due to an incorrect address, we can reship it once the correct address is confirmed.
Additional shipping fees may apply.

Lost, Delayed, or Damaged Packages

If your package arrives damaged, or appears lost in transit, contact us within 7 days of the expected delivery date.

Please include:

  • order number

  • photos (if damaged)

  • tracking details (if available)

We will work with the carrier to resolve the issue and send a replacement or refund where applicable.

Customs & Import Fees

All orders shipped within the EU do not require customs fees.

For deliveries outside the EU (if eligible later), additional charges may apply depending on your country’s regulations.

Contact Us

For any shipping-related questions, contact our support team:
📧 support@packtu.com

We’re here to help ensure your order arrives safely and on time.